GP 6.2.0-89 White popup window issue

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements

GP 6.2.0-89 White popup window issue

L0 Member

Hello everyone,

 

We recently pushed 6.2.0-89 to our whole organization. It's been very smooth so far except for one odd issue that has been reported multiple times so far. This issues hasn't happened before on any older version. 

I've attached two screenshots of the issue, but essentially people seems to be getting a complete white GP client window, in random locations of their screen, while working. The client itself doesn't seem to disconnect, but the window just stays there until closed. It happens multiple times during the day.

I am trying to get an user to troubleshoot with, however is just seems very intermittent. 

 

I checked the know issues for that client, but couldn't find anything. 

 

Any ideas? Could it be some key bind or macro that triggers the window?

 

Thanks!

1 REPLY 1

L0 Member

Hello, did you solved this issue? while some of our colleagues facing same issue. I have tried to install newest version (6.2.2-259) but it doesn't help. I Can't identify what opens this pop up.

 

  • 1039 Views
  • 1 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!