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GP APP is in the Connecting... state and I can't do anything.

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GP APP is in the Connecting... state and I can't do anything.

L0 Member

The mobile GP APP was distributed, and user authentication was configured with Entra-ID SAML.

 

At this time, if the account is entered incorrectly or terminated during browser authentication in the mobile GP APP, the GP APP is in the connecting state, and I cannot do anything.

 

After testing several times, I found that on Android, when I restart the GP APP, it asks for re-authentication, but in some cases, I can't do anything in Connecting..

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If I restart the GP APP, shouldn't I start from the beginning? I don't understand why it keeps going on.

 

I would like to hear a lot of advice from you.

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