We were upgrading on a few thousand Windows 10 clients the GlobalProtect software from 5.0.5 to 5.1.6 using the upgrade mechanisms of the GP client (and firewall) itself. The notebooks are upgraded with "Allow with Prompt", the desktops (where no VPN service is required, only required for sharing the identity of the logged in user) are upgraded with "Allow Transparently".
About 1% of the installation processes result in having no PanGPS service. The exe file is there, but there is no service registered. We were facing the same issue when upgrading GP using a 3rd-party software deployment.
Did anyone face a similar issue? And more important, is there a cure for this? Due to the Corona pandemic, most users are working from home. Without a working VPN connection, they can no longer work.
I have a ticket open with Palo Alto regarding this issue. They claim they have never seen this error before.
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