How to configure G-Suite SAML authentication for Global Protect

Showing results for 
Show  only  | Search instead for 
Did you mean: 
Please sign in to see details of an important advisory in our Customer Advisories area.

How to configure G-Suite SAML authentication for Global Protect

L0 Member

I am trying to set up G-Suite SAML authentication for Global Protect. I followed the directions outlined here to the letter:

I get the following errors:


On Google Chrome, I get this error

403. That’s an error.

Error: app_not_configured_for_user


In Firefox, I get this error:



Or, I will get a generic error message page from Palo Alto.


What could I be missing? Thanks.


L2 Linker

Hi, When you configure a SAML app you have to define a group of users that will be allowed to use the SAML app. APP not configured for user means that the user is not part of the Google group.


If I'm not wrong this google error also shows when the entity id or the ACS url are incorrect.They are case sensitive.


There is a chrome or ff extension named SAML tracer that you can use to get more of information. You can see the certificate that google is showing and see if it matches the one you uploaded to the firewall.


The FF error is regarding a corrupt certificate store.






  • 1 replies
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!