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GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
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GlobalProtect Discussions
GlobalProtect discussions offers topics about our network security for endpoints that protects your organization's mobile workforce. This area is dedicated to GlobalProtect discussions to help you answer questions.
About GlobalProtect Discussions
Welcome to the GlobalProtect discussion area! Here, you can engage in conversations about GlobalProtect, explore new insights, and stay updated on ongoing discussions. Check back regularly for the latest updates and community insights on GlobalProtect.

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Odd Internal Host Behavior

Community, First off, I'm looking for ideas on what could possibly be causing a situation we are experiencing. This is an issue with Always On Mode, using SAML authentication (built in browser, no default browser), in an Internal Host Detection state. We are not having any issues with a remote user at all, only when the user moves from remote ...

GlobalProtect Pre-Login SAML Webpage Not Loading

Hi everyone, I am hoping someone may have seen this before and may have some guidance. I have a fully functioning GlobalProtect OnDemand system with LDAP + SAML setup and working well outside of the pre-login. Once logged in, everything works as expected - the Portal authenticates you with LDAP and then the Gateway pops the webpage (using GP, ...

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GlobalProtect Connection Failed: Matching Client

Hello everyone.I'm using my company's VPN. However I encountered the "Connection Failed: Matching Client" error. Can anyone tell me how to fix this problem? Your help will be highly appreciated! System: Ubuntu 20.04Launching method: Terminal -> `$ /usr/bin/globalprotect` -> `>> launch-ui` Thank you so much!

Screenshot from 2022-06-02 08-39-08.png

Global Protect Auto Connect - Mouse Jumps

Hi All, When Global Protect is set to auto-connect and you are on the LAN, the mouse cursor jumps to the Global Protect icon all the time until you end the process in Task Manager. Is there a fix for it? we are on version 6.0.1. PLease advise if you have experienced this issue before. Thanks in advance

Willim by • L0 Member
  • 2603 Views
  • 1 replies
  • 0 Likes

Global Protect Authentication with Azure AD SSO failing

Hi, I am receiving the below error when trying to sign into Global Protect using Azure AD SSO. This is being set up for the first time. Any ideas what this means or where I can look? 2021-11-30 13:19:35.231 +1100 debug: _log_saml_respone(pan_auth_server.c:348): Sent PAN_AUTH_FAILURE SAML response:(authd_id: 6998778942614154583) (SAML err code "2...

Ben-Price by • L4 Transporter
  • 4358 Views
  • 2 replies
  • 0 Likes

Resolved! Intermittent connection issue after upgrade to 9.1.14

Anyone out there facing issue with LSVPN connection after upgrading to 9.1.14?After upgrading gateway firewall to 9.1.14 , all satellite offices to the gateway are reporting intermittent connectivity.I don't see any issue with LSVPN tunnel between sat and gw but connection to internal network drop in a specific pattern.I believe its a bug and ha...

Nischal by • L2 Linker
  • 6058 Views
  • 5 replies
  • 0 Likes

Resolved! Crowdstrike Falcon v6 not recognised by Global Protect HIP

Hi everyone!I believe this is a new one here, but due to upgrading to Mac OS BigSur soon, we need to upgrade GlobalProtect version 5.1.1 to the latest one 5.1.7.However, we have a double constraint here.At the moment, we're checking that Crowdstrike v5 is running as part of our HIP checks. When moving to BigSur, we have to upgrade Crowdstrike in...

GlobalProtect IP address reservation for a MAC OS Clients

Hello everyone, Could anyone advise about how can I configure a GP client (MAC OS device) to get the same IP address?I've found only an option for Widows OS devices, by editing the registry on the client's machine, but unfortunately, I can't find anything similar to MAC OS.Also, I've found the option (2) described in the KB: HOW TO CONFIGURE A G...

GlobalProtect on PoP_OS!

The checking for which type of Linux distro done ./install.sh script is too narrow. The script checks for *Ubuntu* (proper case) but some Ubuntu-based Distros (especially PoP_OS! from System 76) uses lower case "ubuntu" in the ID_LIKE variable. Therefore, the needed dependencies for Debian/Ubuntu aren't run (the "yum"--wrong--ones are run). I ...

wsmith by • L1 Bithead
  • 6692 Views
  • 6 replies
  • 1 Likes

check computer name is part of a group

We're planning to enable HIP checks; with on of the checks is domain membership.However there are cases where a computer will not yet have the domain setup.We're thinking of creating a device group in AD where those computers can be added.How do we allow access to systems that are part of that group? I was first thinking of a User-ID check, but ...

CHKlomp by • L2 Linker
  • 5807 Views
  • 6 replies
  • 0 Likes

Issue passing traffic with Global Protect client 5.2.9 or later

Hi, We have having issues upgrading beyond global protect client 5.2.8. If we upgrade to 5.2.9/5.2.11/6.0.1 we have the following happen on our Windows 10 Enterprise x64 1909 or greater devices. The clients are configured for split tunnel. 1. The VPN connection is made and remains connected.2. The connection gets a DHCP address.3. Unable to ping...

Failed to retrieve info for gateway

Hi All,Im configuring new gateway, when i try to connect to it, I'm able to authenticate using okta, but instantly when i hit the push notification in my phone i get the page cannot be reached in the embedded browser looking into logs in pan, i see pre-login stage is success not other stagesalso in the logs of the agent i see the following User ...

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