MAC missing required input parameters

[alicevr84]

Hi all, 

from wednesday my Global Protect connection isn't working anymore. The message displayed in red is "missing required input parameters". I have uninstalled several times, no way to fix. Then I have initialized the machine moving to Sonoma OS and at first use Global Protect works. But when I've disconnected from the wi-fi moving to another one the problem is back. So at this time I have to re-initialize the OS every time to use GP and as you can understand it's quite stressing. Do you have any indication to solve this matter? 

Thanks

[lhackle]

I am still having this issue. Were you able to figure it out?

[alicevr84]

No, no one give me any advice about it. 

[lhackle]

I'm working on some troubleshooting based on what my IT suggested. I see you are on a Mac -- same as me. I will follow up if I figure it out. 

[alicevr84]

yes please! I saw that in some old MacOS version there was a "block" report in the Security properties manager page, but I don't have in my updated one. So please any info you can share can be helpful.

[pembala]

I experience the same problem, my IT department has turned on 3 factor authentication and I'm using the GlobalProtect version that's coming with AppStore. It has worked this way until very recently. Any suggestions?

[alicevr84]

My IT reinstall it using a new installer and now is working. 

[pembala]

my IT distribute MacOS clients, and the GP version on AppStore is too old: where can I get an updated version?

[vova12]

Any updates? I have same problem. It seems like this happened after updating through the App store

[pembala]

I've got it working by downloading the latest OSX client, googling helped

[stefan.spittank]

I'm on the latest MAC version (6.1.5.722.20240524), but still have the same problem. 

[pembala]

@stefan.spittank, try to find version 6.2.1 on MacOS, this has worked for me

[stefan.spittank]

Thanks for the hint. I tried to find a download of version 6.2.1 and found this document: https://docs.paloaltonetworks.com/globalprotect/6-0/globalprotect-app-user-guide/globalprotect-app-f...

Where it is said to download "you must download the app directly from a GlobalProtect portal within your organization", but I previously installed GlobalProtect from the Mac App Store.

I now downloaded the app from my client portal and - although the version number is still 6.1.5, I now have a GlobalProtect app which looks completely different. This version works for me.

So it was a version problem, but not something which could be solved with an updated version.