systray icon shows red X when connected

Announcements

Changes to the LIVEcommunity experience are coming soon... Here's what you need to know.

Reply
xerces8
L1 Bithead

systray icon shows red X when connected

See screen shot. It is connected (I actually have connection thru the VPN) but the systray icon shows a red X. See screenshot below.

Version is 5.1.6-16

 

This used to work correctly before, but today I noticed it does not. I tried disconnecting and then connecting again, but systray icon still shows red.

 

GPbug.png

xerces8
L1 Bithead

After a few reboots it works OK.

Not sure what was the cause.

MP18
Cyber Elite

@xerces8 

 

That is recommended version 5.1.6.

Was this happening to only you?

Any other users reported this issue?

 

Now GP version 5.2.2 is out and i am using that so far good.

Thanks for updating us that reboot fixed the issue.

 

Regards

 

 

MP
xerces8
L1 Bithead

Happened again, now version is at 5.1.7-20

MP18
Cyber Elite

@xerces8 

 

IF this happened again then I will recommend opening up a tac case.

As this is cosmetic error it has no impact on actual connection but for end users it can be confusing.

 

Regards

MP
xerces8
L1 Bithead

What is a tac case?

Do I need anything special to open one?

MP18
Cyber Elite

@xerces8 

 

I mean to say open case with Palo Alto support.

 

Regards

 

MP
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!