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03-08-2025 05:49 AM - edited 03-08-2025 06:48 AM
After entering the VPN portal addresses and pressing Connect, the PanGPUI app becomes unresponsive. The PanGPUI.log file continuously logs the following error:
"QLayout::removeWidget: Cannot remove a null widget."
Could someone please help me resolve this issue?
OS: Ubuntu 24.04.2 LTS
Package installed: Tried with both GlobalProtect_UI_deb-6.1.1.0-49.deb and GlobalProtect_UI_focal_deb-6.1.1.0-49.deb
Default browser: Google Chrome.
PanGPUI.log:
P11006-T89605440 03/08/2025 15:29:57:472 Debug(1233): GP Initial Handshake State: 4/4: Complete
P11006-T89605440 03/08/2025 15:32:00:551 Debug( 254):
SEND_TO_GPA: <request><type>connect</type><uid>1001</uid><portal>"my work vpn"</portal><default-browser>0</default-browser><portal-certificate-verification>yes</portal-certificate-verification></request>
P11006-T89605440 03/08/2025 15:32:01:597 Debug( 193):
RECV_FROM_GPA: <response><type>status</type><state>Retrieving configuration...</state><error></error><portal-status>Invalid portal</portal-status><last-url>private_vpn</last-url><disable>no</disable><on-demand>no</on-demand><pan-fips-initialization-status>0</pan-fips-initialization-status></response>
P11006-T89605440 03/08/2025 15:32:01:598 Debug( 304): PanGPUIStatusMgr::updateStatus: last-url "my work vpn"
QLayout::removeWidget: Cannot remove a null widget.
QLayout::removeWidget: Cannot remove a null widget
...
Thank you!
03-13-2025 03:05 PM
You'll need to be running GlobalProtect 6.2 for 24.04, GlobalProtect 6.1 does not support that release.
03-13-2025 03:05 PM
You'll need to be running GlobalProtect 6.2 for 24.04, GlobalProtect 6.1 does not support that release.
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