Enhanced Security Measures in Place: To ensure a safer experience, we’ve implemented additional, temporary security measures for all users.
04-25-2024 11:22 AM - edited 04-25-2024 11:24 AM
Hello. We moved from GlobalPotect 6.2.2 for Windows because it connected automatically even when configured for on-demand. Moving to GlobalProtect 6.2.0 or GP 6.2.3 was recommended as a solution. We chose the latter, but now users are reporting that GP 6.2.3 does not upgrade transparently. A popup message appears saying an upgrade is in progress but it never completes. We changed the "Allow User to Upgrade" setting for the App from "transparent" to "prompt" to see if the upgrade would complete. Users see the appropriate popup message for a GP upgrade with prompt, but when they press OK the upgrade never completes. Has anyone else seen this problem with GP client for Windows v.6.2.3?
04-25-2024 11:26 AM
It's not uncommon to have a smaller percentage of transparent upgrades fail for various reasons. If you aren't seeing any of your upgrades succeed. If you're seeing it more broadly, make sure that you can actually resolve the portal's FQDN when connected to the VPN and it resolves properly. That's the most common issue I've seen for widespread download failures.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!
