When a user is connected using Global Protect VPN and try login into the adobe acrobat pro-DC application, GP VPN kick out from the adobe program.

cancel
Showing results for 
Search instead for 
Did you mean: 

When a user is connected using Global Protect VPN and try login into the adobe acrobat pro-DC application, GP VPN kick out from the adobe program.

L0 Member

When a user is connected to Global Protect VPN and try login into the adobe acrobat pro-DC application,
GP VPN kick out from the adobe program.(Unable to login into the program)

it works normally (will give login when not using GP or normal internet), which means the user is able to login into the application when not connected Via GP VPN. 

3 REPLIES 3

Cyber Elite
Cyber Elite

@Pratik.Ghotkar,

Do you utilize decryption when users are connected to the VPN? 

no, we are not using any decryption.

Cyber Elite
Cyber Elite

@Pratik.Ghotkar,

Okay, well decryption would have explained the behavior better because Adobe CC needs to have some manual exclusions setup. If you aren't using decryption however, really the only thing left is making sure that you are actually allowing traffic to pass properly.

Make sure that you have a rule logging your interzone denies, or override the interzone-default entry to log, and have someone try this again so it's logged in your traffic logs. Then make sure that you aren't seeing any related denied traffic between your GlobalProtect zone and your untrust zone for that host. Since you aren't decrypting the traffic, something is likely just being dropped during the Adobe CC authentication process. 

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!