11-17-2025 07:39 AM
There is an issue with Palo Alto firewall which has to do with user IP mapping and AD. User is grated access via policy in the format source-user = corp\employee. After that's done, the user works fine today accessing ChatGPT but then the user is not able to use chatgpt the next day after working fine the day before. What is the problem? Any insights into this issue/ I've done some preliminary investigation and gathered some information on workaround or possible fix. I'd like to know if anyone else has experience this. I'm thinking there must folks who've experienced this issue because a simple Google search confirmed that issue exists.
11-17-2025 07:57 AM
I'm assuming that they're just losing their user-id mapping from the sounds of things. Have you reviewed your traffic logs and verified what the denied traffic looks like? You might have to temporarily either build out a dedicated rule as a catch-all for denied traffic at the bottom of your rulebase or simply enable logging on the interzone-default policy if you don't have these traffic logs already.
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