- Access exclusive content
- Connect with peers
- Share your expertise
- Find support resources
06-18-2025 11:59 PM - edited 06-19-2025 12:16 AM
Hello Experts,
Our client experienced a drop in internet traffic. After running tests, they detected that all traffic generated with Chromium-based browsers was being dropped by the firewall for some unknown reason. Other traffic generated by other browsers, such as Firefox or ICMP traffic, was not affected in the same way.
We haven't determined the cause of the problem; we haven't seen any logs or indication that the firewall was dropping traffic. It simply dropped it. We tried disabling protection in the Security Profile (antivirus, anti-spyware, URL, etc.), but nothing changed.
As a corrective measure, we suspended the active firewall so the passive one could take over. Everything was back to normal.
They found out that the issue PAN-254236 could be related, but the workaround to Disable SSL/TLS handshake inspection didn't work.
Also, PAN-254236 was fixed in PanOS 11.2.1, but they don't see it feasible to upgrade to 11.2.x.
The firewall is running 11.1.4-h7.
Any suggestions to fix this?
Thank you
Angelo
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!