08-24-2022 05:59 AM
Hello Guys.
Good day.
I've found about User-ID logs.
these logs are occurring from now.
How can I solve this problem ?
Should I Check AD DC Server ?
(Luckily, There are no CPU Load, Network Latency)
08-31-2022 02:04 AM - edited 08-31-2022 02:24 AM
Palo Alto uses WMI for resolve user names with the AD and LDAP for getting the AD groups after the username is resolved. Test the WMI:
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGGCA0
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLs2CAG
Also enable debugging of the user id to see more usefull info and do some ping tests to the AD controller to see the latency and packet loss and select with ping the correct source ip address that the service route for the User-ID agents uses https://docs.paloaltonetworks.com/pan-os/9-1/pan-os-admin/virtual-systems/customize-service-routes-f...
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClpCCAS
If you also have issues with the LDAP see link below:
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CluWCAS
As a workaround till the issue is resolved you try client probing or get the user id with redistribution:
08-31-2022 02:04 AM - edited 08-31-2022 02:24 AM
Palo Alto uses WMI for resolve user names with the AD and LDAP for getting the AD groups after the username is resolved. Test the WMI:
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGGCA0
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLs2CAG
Also enable debugging of the user id to see more usefull info and do some ping tests to the AD controller to see the latency and packet loss and select with ping the correct source ip address that the service route for the User-ID agents uses https://docs.paloaltonetworks.com/pan-os/9-1/pan-os-admin/virtual-systems/customize-service-routes-f...
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClpCCAS
If you also have issues with the LDAP see link below:
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CluWCAS
As a workaround till the issue is resolved you try client probing or get the user id with redistribution:
09-04-2022 10:54 PM
Thanks.
I will try those.
10-13-2022 02:20 PM
If you managed to get the needed answers, please flag the question as answered.
10-13-2022 05:59 PM
Sorry, I just done it
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