- Access exclusive content
- Connect with peers
- Share your expertise
- Find support resources
02-24-2025 02:01 PM
Failed to download due to Empty file returned by update server. Please try again later.
HW : PA440
sw 11.2.4-h1 seeig this error when trying to download 11.24h4
It worked on another firewall with same SW Tried with update server :
updates.paloaltonetworks.com and us-static.updates.paloaltonetworks.com
Nothing works, please help to fix the issue
02-24-2025 07:05 PM
Hi @ciscojuniperf5 ,
Thanks for info, Most of the time issue occurs due to connectivity issue between paloalto update server.
Recommendation is to verify the connectivity from device to update server and try with check now and then download
02-24-2025 11:47 PM
Connectivity is fine:
PING updates.gcp.gslb.paloaltonetworks.com (34.96.84.34) from a.b.c.d : 56(84) bytes of data.
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=1 ttl=117 time=5.48 ms
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=2 ttl=117 time=7.04 ms
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=3 ttl=117 time=5.93 ms
64 bytes from 34.84.96.34.bc.googleusercontent.com (34.96.84.34): icmp_seq=4 ttl=117 time=7.08 ms
Filesystem Size Used Avail Use% Mounted on
/dev/mmcblk0p3 21G 6.4G 13G 33% /
none 7.8G 64K 7.8G 1% /dev
/dev/mmcblk0p5 32G 8.8G 21G 30% /opt/pancfg
/dev/mmcblk0p6 18G 4.9G 12G 30% /opt/panrepo
tmpfs 7.8G 3.8G 4.0G 49% /dev/shm
cgroup_root 7.8G 0 7.8G 0% /cgroup
/dev/mmcblk0p8 22G 9.0G 12G 44% /opt/panlogs
tmpfs 12M 40K 12M 1% /opt/pancfg/mgmt/ssl/private
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!