GlobalProtect Portal provides 404 message

[AndresAlfaro]

Best regards

Team

We upgraded a 3250 device from version 10.1.10 to version 10.2.4-h2. Once we performed the update, a problem arose with the GLobal Protetc portal, since if we look for it in the browser the message provided is 404 not found (see image).

However, the ping to the portal is successful, likewise, if users try to connect from the VPN client, they have no problem accessing, it only happens if I try to access from the web browser. Does anyone know what is going on?

It is important to clarify that the client version is 5.2.11 and it has a custom login portal.

[ozheng]

Hello Andres,

Have you enabled logging on the default rules (or on a cleanup rule)?
If yes, you can check if on the firewall traffic logs, if there is any drops for the traffic to the Portal.

Hope that helps.

Olivier

[AndresAlfaro · Accepted solution]

Cordial greetings

Team

According to the thread of the mail and to the problem that was exposed. I would like to inform you that the problem occurred because a custom HTML portal had been configured in the Globalprotect configuration and at the time of upgrading from version 10.1.x to 10.2.x, this configuration affected the portal. Therefore, the problem was solved by using the default settings in Portal Login Page.