Issues with SSH and Telnet access only on the passive firewall. GUI access is working fine.

[jtjesus]

I’m having an issue accessing the passive firewall in my cluster via SSH or Telnet. I can access it normally through the GUI and authenticate using LDAP or my local admin user. The active firewall authenticates both GUI and CLI without any problems.

What I’ve tried:

• Restarted the firewall.
• Reset the SSH service via API and also rebooted the device.
• Created an SSH profile and applied it to the management interface, then restarted the service.
• Verified the admin role for CLI access on both firewalls (active/passive).
• Followed this procedure: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000HAsiCAG, but it didn’t work.
• Note: Telnet access also fails.

Details: When authenticating via SSH or Telnet, shows “Access denied,” but in Monitor > System logs, it shows auth-success.