Palo alto contact for refund

[E1T1Tech]

Is there anyone that knows who to contact for purchased done on AWS. 

-Palo Alto NGFW purchased on the aws market place

If you you know how to go about the refund let us know. 

Thanks, 

[Claw4609 · Accepted solution]

If it was purchased through the AWS marketplace you would have to go through AWS to see about a refund option.

https://docs.aws.amazon.com/waf/latest/developerguide/cloud-ngfw-policies.html

https://docs.aws.amazon.com/marketplace/latest/buyerguide/buyer-refunds.html

[E1T1Tech]

We have already gone through amazon said they are good but need to get a go ahead from Palo ALTO FOR any refund to effect. 

There has to be a way to reach Palo Alto. This is it here. Thanks, 

[reaper]

have you tried going to that page? 

https://www.paloaltonetworks.com/company/contact-support 

Can you share what happened that lead you to pursue a refund? Might come in handy so other community members don't get into the same situation

[E1T1Tech]

I don't think the accepted solution worked. WE STILL NEED PALO ALTO  CONTACT.  Thanks.

[Claw4609]

Were you able to reach out to Palo through link that @reaper posted above? Contact Support - Palo Alto Networks 

Otherwise do you have a Palo sales rep? As they should be able to help as well.