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05-07-2024 07:01 AM
Hello,
I wanted to update out Palo Alto 440 to a newer version and manually uploaded the 11.1.0-h3, however afterwards I can't see the previously uploaded softwares. When I checked in cli, they show up but with size 0 and I can't reupload any of them because it says they already exist. Now what can I do? If I reboot the device will it stop working without a valid file?
05-07-2024 07:46 AM
Do they appear if you press "Check Now" button at the bottom of the screen?
Does your firewall have active support? Out of support devices don't show software versions.
05-08-2024 12:50 AM
No, the "check now" button doesn't work, as you noted because it doesn't have active support. However that doesn't really explain why all previously downloaded and installed versions seem to have disappeared
05-08-2024 08:18 AM
If you start deleting those versions that are visible then hidden ones that were downloaded in the past start appearing. Devices without support show only few software versions in GUI.
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