PAN OS integrated Use ID agent Server monitoring Status Showing "Access Denied"

[RoneyRajan123]

Hi Team

Pan OS Integrated User ID is connected with one of our DC server with out having any issues while configuring in the other DC servers we are getting the "ACCESS Denied" in the server monitoring.

While seeing in the 

>less mp-log useridd.log

I have seen in he following error:

tail follow yes mp-log useridd.log

2025-02-20 14:12:41.329 +0300 Error: pan_user_id_winrm_query(pan_user_id_win.c:2805): Connection failed. response code = 500, error: (null) in vsys 1, server=qdhqad03_Userid.

2025-02-20 14:12:42.272 +0300 Error: pan_user_id_winrm_query(pan_user_id_win.c:2761): failed to connect to winrm server qdhqad01_Userid in vsys 1

2025-02-20 14:12:42.272 +0300 Error: pan_user_id_winrm_error(pan_user_id_win.c:2654): HTTP 500: s:Receiverw:InternalErrorThe WS-Management service cannot process the request.

The WMI service returned an 'access denied' error. 200 The WS-Management service cannot process the request.

The WMI service returned an 'access denied' error. HRESULT 0x8033810400182150859012HRESULTThe WS-Management service cannot process the request.

The WMI service returned an 'access denied' error.

[RoneyRajan123]

I have already followed below docs and there is no any changes

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000sb51CAA&lang=en_US%E2%80%A...