Access Denied

[T.Ahmad923532]

Hi All

Is there any user manual or admin guide for Quest tool < https://quest-asc.paloaltonetworks.com/ >. 

Thanks in advance. 

Kind regards

[JayGolf]

Hi @T.Ahmad923532 ,

Take a look at this Self-Paced Quest training module: https://live.paloaltonetworks.com/t5/asc-alerts-and-critical/asc-quest-launch-is-live/ta-p/1234173

[T.Ahmad923532]

Hi Jay

Thank you very much for the reply. 

Would you please check if the link is correct? I can successfully log in to https://quest-asc.paloaltonetworks.com where I can upload TSF and analyse the file - this indicates I should have the permission to access self-paced quest training module.  I tried the link you mentioned - however I am getting the error message below. 

"

Access Denied

This post appears to have been removed, migrated, or restricted.

Please click the back button to the previous page and reach out to the LIVEcommunity team if you need additional assistance at [email protected].

Return to my original page

".

Kind regards

Tanveer

[T.Ahmad923532]

Hi @JayGolf 

Please review my reply and if possible please respond with your earliest convenience. 

Kind regards

Tanveer

[JayGolf]

Hi @T.Ahmad923532 ,

Are you able to access the Partner area ? https://live.paloaltonetworks.com/t5/partner/ct-p/partners

[T.Ahmad923532]

Hi @JayGolf 

Thank you for the reply. 

Yes I can access the Partner area.

"Welcome to the LIVEcommunity Partner area. Here you can access ATP, ASC, CPSP, and CSSP resources. Stay up to date by engaging in the discussion forums, review new product announcements, technical articles, and get direct access to the most commonly used tools".

I can only see APS not ASC (please see the screenshot). Would you please compare my screenshot with the screen when you logged in? 

Kind regards

Tanveer

[JayGolf]

@T.Ahmad923532 ,

I see your company is a CPSP/MSP, but not ASC so that is why it is not showing up for you. I've reached out internally to see if this video can be shared.

[T.Ahmad923532]

Hi @JayGolf 

Thanks for the reply. Not sure why its not showing us as ASC. I just checked on Palo Alto Networks partner locator and can see our company status as MSSP Theater Platinum, MSSP, APS and ASC (Authorized Support Center). 

Please guide. 

[JayGolf]

@T.Ahmad923532 ,

Thanks, I have verified as well. We will get the appropriate role assigned to you. Will let you know when to test again.