Unused PA820 firewall support contract renewal(support contract ended 1 year ago)

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Unused PA820 firewall support contract renewal(support contract ended 1 year ago)

L0 Member

 We have a pair of PA820 firewalls which are unused for year since the office closed in USA. We have shipped those appliances to one of our Switzerland office to reuse. I heard that paloalto cannot renew the support/subscriptions for these devices since the contract expired long ago. Is anyone can assist to understand why its not possible to renew the support?

1 REPLY 1

L2 Linker

Hello friend!

 

I think the best way to address this is contacting a Palo Alto authorized reseller or a sales agent to help you with this situation

Senior Network Security Engineer
PCNSE | CCNP | JNCIP
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