wildfire is not reporting in the wildfire submission

[MRamadanAHafiez]

Hello Friends,

                  I have configured the paloalto wildfire feature:

- kept the default file settings in Device --> wildfire --> General settings.

checked Report Benign Files, and grayware files too.

- created a wildfire profile that contains any apps, any file type, download direction, public cloud in the Objects --> wildfire analysis.

- in the antivirus profiles used I have enabled "Hold for WildFire Real Time Signature Look Up" with action or all application to reset-both in wildfire signature based action and inline machine learning action too.

- applied the profile on all security roles.

knowing that we have decrypted and non decrypted networks, when I use paloalto test https://docs.paloaltonetworks.com/advanced-wildfire/administration/configure-advanced-wildfire-analy...

in both cases with or without ssl decryption no logs at all in the wildfire submissions.

Software Version 11.1.2-h3

Any help, TIA