How to delete expired licenses

[rrau]

Is there a way I can remove expired licenses in Panorama?  v5.1.1

[panos]

Did you try "delete license key" ?

[HULK · Accepted solution]

Hello Rrau,

Please follow this document, hope it will help you. How to Delete Expired or Trial Licenses

Thanks

[johnlinkowsky]

This works fine for removing the license from the FW, however, it does NOT remove them from the Customer Portal.  If you do a license refresh on the FW, those 'expired/trial' licenses are downloaded again.  How do we get them removed from the Customer Portal for good?

[rhunziker]

Running into this now. It's a trial license that we want removed. We did the delete license from the FW but panorama still sends out alerts about it being expired. Just want it gone.

[PavelK]

Hello @rhunziker

to sync Panorama with latest license status of Firewall you should navigate in Panorama to: Device Deployment > Licenses, then press "Refresh", then select Firewall and click on "Refresh". Here is a reference from documentation: Manage Licenses on Firewalls Using Panorama (Scroll down to Update the license status of firewalls).

Kind Regards

Pavel

[rhunziker]

When I do that the deleted keys from the firewalls are reinstalled.

[PavelK]

Hello @rhunziker

thank you for reply.

Could you confirm that trial license has been deleted from Firewall? Here is KB: How to Delete Active or Expired purchased and Trial Licenses from Firewall. Also do you see expired license in CSP under: Products > Devices? If yes, could you deactivate that license?

Kind Regards

Pavel