Panorama Serial Number Change (unable to) As log collector is using different Serial Number

cancel
Showing results for 
Search instead for 
Did you mean: 

Panorama Serial Number Change (unable to) As log collector is using different Serial Number

L0 Member


Hi Community, 

 

I have this situation where I’m unable to change serial number on Panorama VM to upload license. The reason I am unable to change serial number via dashboard is because the Log collector configured locally is using a different serial number. 

I tried deleting the log collector, and log collector groups. 

 

then tried adding serial number, still got the same error. “Serial number can’t be changed on log collector” 

 

any ideas on this would be appreciated.

1 REPLY 1

Cyber Elite
Cyber Elite

Good Day

 

Did your company purchase additional Panorama subscriptions?  If so, then not sure I fully understand the need to swap out the serial number on the appliance, vs just spin up a new Panorama appliance, assign the serial number to a new appliance, and put on a new Log Collector configuration (as it appears you are comfortable in deleting/re-creating the log collector objects on this single Panorama). 

 

Can you just build out a new Panorama appliance, with SN, and migrate you configuration (prior to configuring the log collector components?)

 

Help the community: Like helpful comments and mark solutions
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!