Not Able To Access Microsoft Store

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Not Able To Access Microsoft Store

L0 Member

I am new to Prisma and GlobalProtect. During the initial configuration, I found that our GlobalProtect users were not able to access to Microsoft Store while connected. In order to remedy this, I had to setup Split Tunnel Exclusions as defined in https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PPDSCA4 adding the sites list under Proxy Configuration on https://docs.microsoft.com/en-us/microsoft-store/prerequisites-microsoft-store-for-business.

 

MSStore.PNG

 

Anyone else experience this and have a permanent fix for it?

Tom Drought
1 REPLY 1

Cyber Elite
Cyber Elite

Hello, There is a similar issue for Globalprotect on prem vpn but for me it could be the same so check:

 

https://live.paloaltonetworks.com/t5/general-topics/unable-to-access-windows-store-windows-10-gp-3-0...

 

 

Also check if you can dissable the SSL decryption for Microsoft Store domains/ip addresses if the first solution does not help:

 

https://docs.paloaltonetworks.com/pan-os/10-0/pan-os-new-features/decryption-features/enhanced-ssl-d...

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