Not Able To Access Microsoft Store

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Not Able To Access Microsoft Store

L0 Member

I am new to Prisma and GlobalProtect. During the initial configuration, I found that our GlobalProtect users were not able to access to Microsoft Store while connected. In order to remedy this, I had to setup Split Tunnel Exclusions as defined in adding the sites list under Proxy Configuration on




Anyone else experience this and have a permanent fix for it?

Tom Drought

L6 Presenter

Hello, There is a similar issue for Globalprotect on prem vpn but for me it could be the same so check:



Also check if you can dissable the SSL decryption for Microsoft Store domains/ip addresses if the first solution does not help:

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