Prisma Access Mobile Users - User-id data redistribution to on-prem NGFWs

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Prisma Access Mobile Users - User-id data redistribution to on-prem NGFWs

L2 Linker

Hi All,

 

I have a problem with user-id data redistribution from Prisma Access to on-prem (panorama).

I have 13 globalprotect gateways globally, I see the usernames in traffic logs for all gateways.

 

I redistribute user-id from prisma to on-prem panorama via service connection and then redistribute from panorama to on-prem firewalls.

 

Unfortunately, I have no user-id redistribution for 4 of 13 gateways in Panorama -> on-prem NGFWs, so user-based security policies does not work when user is connected to the "affected gateway".

 

Is it something I can fix on my side?

 

Kind Regards,

Kacper

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