Some Palo Alto firewalls in our network can't register to Cortex Data Lake.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Some Palo Alto firewalls in our network can't register to Cortex Data Lake.

L1 Bithead

Hello!

We have about 10 offices, each of them has a firewall, all of them are under Panorama control. Some of these firewalls cannot register in the Cortex Data Lake, if I try to add them manually there, I see the Certificate Status "Needs certificate".

Licenses aren't expired. I tried steps from that doc:

https://live.paloaltonetworks.com/t5/prisma-access-articles/firewall-unable-to-register-to-cortex-da...

and this:

https://live.paloaltonetworks.com/t5/general-topics/connecting-fw-on-pan-os-9-0-1-to-cortex-data-lak...

nothing helps.

7 REPLIES 7

L3 Networker

Are the firewalls all part of the same CSP account?   

L1 Bithead

I think yes. All firewalls belong to one organization, all of them I can see in one place on Palo Alto portal and all of them are managed from one Panorama.

L1 Bithead

From this solution:

https://live.paloaltonetworks.com/t5/prisma-access-articles/firewall-unable-to-register-to-cortex-da...

When I added command: request logging-service-forwarding certificate fetch

after maybe 30 sec I checked the job (show jobs all) and this job was failed:

IhnatenkoD_0-1628225973279.png

 

Based on your previous comments, you tried some good troubleshooting. 

 

From Panorama, go to Panorama tab, device deployment, licensing , click refresh.  select one of the bad firewalls and click refresh

 

You can also try to restart the management server using command

 

debug software restart process management-server

 

What version of pan-os?

L1 Bithead

I have a 10.0.6 version of PAN-OS on Panorama and on one of the bad firewalls (on another bad firewalls I have 9.1.3h ver.). And I have refreshed licenses from Panorama as you advised, unfortunatelly it didn't help.

About restarting the management server: you talk about Panorama or firewall?

L1 Bithead

I repeated all steps and use command "debug software restart process management-server" in the end and it didn't help.

I would suggest opening a ticket with Cortex team, they will be able to help

  • 5617 Views
  • 7 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!