A firewall is unable to register to Cortex Data Lake (CDL) for log forwarding. You might see red lights under the logging status or the firewall fails to connect to the CDL.
Try following these steps on the firewall's CLI.
If it does not help, please Start a Topic in the Prisma Access Discussions area for community help. You may also open a TAC Case for further assistance, and be sure to reference the error and the steps provided. You can reference this document if needed.