Unable to connect or see printers on home network after connecting to GlobalProtect/Prisma Access on Windows PC

[Sriteja_Aluri]

Requirement was to have user connect to local printers on home network even while they are connected to GlobalProtect.

Currently configured C:\Windows\System32\spoolsv.exe service to be an excluded client application process name:

Prisma Access > GP Gateway > Agent tab > Split Tunnel > Domain and Application

However, after connecting to GlobalProtect, user can see printers on office network but not the ones on home network.

Verified that this service exclusion is being pushed to the agent by the gateway but users cannot see printers at home.

Should we select any other Windows service other than this to get it working?

GP version: 5.2.7

[nikoolayy1]

Check if the local access is not dissabled:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PPbACAW

[volfkhat]

Apparently,  these are the 3 processes you need to exclude:

• C:\Windows\System32\dasHost.exe
• C:\Windows\System32\PrintIsolationHost.exe
• C:\Windows\System32\spoolsv.exe

~volfkhat

[lenvasquez]

Thank you!!!!  This definitely worked for a Windows client.  Would you happen to know what the MacOS equivalent would be for these?  Been searching everywhere with no success.