Unable to connect or see printers on home network after connecting to GlobalProtect/Prisma Access on Windows PC

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

Unable to connect or see printers on home network after connecting to GlobalProtect/Prisma Access on Windows PC

L0 Member

Requirement was to have user connect to local printers on home network even while they are connected to GlobalProtect.

 

Currently configured C:\Windows\System32\spoolsv.exe service to be an excluded client application process name:

Prisma Access > GP Gateway > Agent tab > Split Tunnel > Domain and Application

 

However, after connecting to GlobalProtect, user can see printers on office network but not the ones on home network.

 

Verified that this service exclusion is being pushed to the agent by the gateway but users cannot see printers at home.

 

Should we select any other Windows service other than this to get it working?

 

GP version: 5.2.7

3 REPLIES 3

L6 Presenter

L0 Member

Apparently,  these are the 3 processes you need to exclude:

 

      • C:\Windows\System32\dasHost.exe
      • C:\Windows\System32\PrintIsolationHost.exe
      • C:\Windows\System32\spoolsv.exe

 

~volfkhat

Thank you!!!!  This definitely worked for a Windows client.  Would you happen to know what the MacOS equivalent would be for these?  Been searching everywhere with no success.

  • 5488 Views
  • 3 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!