Unable to connect or see printers on home network after connecting to GlobalProtect/Prisma Access on Windows PC

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Unable to connect or see printers on home network after connecting to GlobalProtect/Prisma Access on Windows PC

L0 Member

Requirement was to have user connect to local printers on home network even while they are connected to GlobalProtect.

 

Currently configured C:\Windows\System32\spoolsv.exe service to be an excluded client application process name:

Prisma Access > GP Gateway > Agent tab > Split Tunnel > Domain and Application

 

However, after connecting to GlobalProtect, user can see printers on office network but not the ones on home network.

 

Verified that this service exclusion is being pushed to the agent by the gateway but users cannot see printers at home.

 

Should we select any other Windows service other than this to get it working?

 

GP version: 5.2.7

2 REPLIES 2

Cyber Elite
Cyber Elite

L0 Member

Apparently,  these are the 3 processes you need to exclude:

 

      • C:\Windows\System32\dasHost.exe
      • C:\Windows\System32\PrintIsolationHost.exe
      • C:\Windows\System32\spoolsv.exe

 

~volfkhat

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