User ID doesn´t work with 2 domains

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User ID doesn´t work with 2 domains

L1 Bithead


Prisma access is cloud-managed and I have integrated Azure AD and On-Premise directories in cloud identity engine. 

One domain for Azure  ->

One domain for on-premise directories that contains the previous -->


The Netbios configured is:

Azure AD --> example

On-premise --> example1


The group mapping in the rules seems to work correctly. However, when I try to add users to rules, they appear with this format:\user or\user

Why appear the ".com" in the Netbios ?

Thanks in advance.



L1 Bithead

Continuing to investigate, I think it is related to this kb, but I need to know how to adapt it with the cloud identity engine.


Have anyone had the same problem?

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