Hello
I have a problem with GlobalProtect on two laptops, GP crashes. They are brand new laptops (Win 11 Pro 24H2). I've already reset them completely. Here is the Windows Event Viewer:
Faulting application name: PanGPA.exe, version: 6.2.6.838, time stamp: 0x6732981c
Faulting module name: PanGPA.exe, version: 6.2.6.838, time stamp: 0x6732981c
Exception code: 0xc0000005
Fault offset: 0x00000000001aadb2
Faulting process id: 0x5028
Faulting application start time: 0x1DB78ACBA94844F
Faulting application path: C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPA.exe
Faulting module path: C:\Program Files\Palo Alto Networks\GlobalProtect\PanGPA.exe
Report Id: ae5e26a0-fbae-49ec-bfd8-28d529369fb5
Faulting package full name:
Faulting package-relative application ID:
I’ve updated GP to the lastest version (6.3.2), and it’s the same.
I've uninstalled and reinstalled GP, no way
The two laptops are of the same brand (Lenovo) but not the same model.
PanOS 11.1.5-h1
The connection request is received by the Palo Alto
If you have any ideas.
Thanks for your help
Philippe
