03-31-2025 03:53 AM
Hi team
Version PA 11.1.6-h3
Model 1420
Version USER_ID 11.0.1
Windows 2019
We have had an incident with the User ID agents, which have been disconnected from the firewall.
In the logs of the firewall itself the error message was: “Redistribution Agent <agent name>: details: close connection to agent”.
On the other hand, reviewing the agents' own logs we have found the following logs:
03/25/25/25 03:40:25:077[ Info 1700]: Connection 111.111.111.111.111 : 19567 closed.
03/25/25 03:40:30:108[ Info 1304]: New connection 111.111.111.111.111 : 22728.
03/25/25 03:40:30:108[ Info 1377]: Device thread 0 with 111.111.111.111.111 : 22728 is started.
03/25/25 03:40:30:124[Error 3498]: Failed to validate client certificate, thread : 0, 1-0!
We have solved the problem by restarting the process distributord in the firewall with the following command: “debug software restart process distributord”.
Any idea?
Regards
