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Hello!

This may be a trusted IP login issue. 

Please see below documentation for reference. 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000HExNCAW

 

Refer to Prisma Cloud documentation for a list of NAT Gateway IP Addresses for Prisma Cloud; adding the Ingress address of appropriate tenant to the Trusted Login IP Addresses list allows the API call to /api/v1/authenticate to be processed as expected.

Please keep us posted. 

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