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Who rated this post

aspatil
L6 Presenter

‎05-27-2025 01:53 AM

Hello @PoojalaSreenadh ,

 

There can be multiple factors causing this issue, i.e Transient Network/ DNS issue, Graph API Throttling etc. 

 

CIE is built to be resilient and handles temporary issues without needing user action:

  • Built-in retry mechanisms

  • Automatic re-authentication

  • Background polling that attempts re-connection after a failed attempt

  • No dependency on manual refresh or config updates unless the sync fails persistently

 

Please open Support case to identify the root cause and resolve it.

 

If you feel this has answered your query, please let us know by clicking like and  on "mark this as a Solution". Thank you.

Ashutosh Patil
(1)
Who rated this post
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