06-06-2025 09:28 AM
I have an issue that's affecting sync between HA peers. I've been trying to upload a support file (70mb) for 2 hours now. I have tried using a different browser and even a different computer. If call the North America TAC line the automated system instructs me to enter a ticket online.
If this were a critical issue this would be incredibly stressful to have to go around in circles just to notify Palo Alto Support that I need help.
I will also add that I have had issues in the past with our PA 1410 that prevented the GUI from working properly and would not allow exporting the tech support file. In this case there would be no way to enter a tech support file. This requirement to upload a file before I can enter a case is a little ridiculous when you combine that with the fact that you cannot enter a support call by phone at all through North America TAC number. This is a firewall, what if my issue causes me to lose internet?
This is incredibly frustrating. Can anyone help?
