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In Cortex XSIAM version 3.4, the AI prompt feature (often associated with the Agentic Assistant or AgentiX) requires specific variable mapping and syntax to access real-time case or issue data. Based on internal investigations and engineering guidance, simply inputting a static Issue ID or Name is insufficient because the AI model needs a reference to the actual context object to perform analysis.
Key Requirements for Accessing Real-Time Data:
Use Correct Variable Syntax
When executing prompts like IssueSummaryAndRemediation, you must provide the path to the issue object in the context rather than a manual ID string. The required syntax (based on the AI Prompts playbook) is:
!IssueSummaryAndRemediation issue=${issue}
Execution Environment:
These prompts must be run from a location where the issue context is natively available, such as:
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The Issue War Room
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A Playbook within the issue's work plan
Running them from a Playground environment without a loaded context will result in failures or generic responses.
Core Integration Dependency
The AI Agent relies on the Cortex Platform - Core integration to interact with cases and issues.
Ensure that:
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The Cortex Platform - Core content pack is installed from the Marketplace.
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An integration instance is configured and enabled under Settings > Data Sources > Integrations.
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Thanks & Regards,
S. Subashkar Sekar
