04-15-2026 04:03 PM
Hi,
I have problems trying to sign in some mac users that are running some SEQUOIA and TAHOE version, the only version that is working is 15.7.4 Sequoia version.
It seems that the gl client is unable to authenticate. I checked in logs and it seems that the gp client is not able to open a .dat file
04/15/2026 17:06:14:954 [Info ]: Portal pre-login result received
04/15/2026 17:06:14:959 [Info ]: Portal Login starts
04/15/2026 17:06:14:959 [Info ]: Failed to open file /Users/xxxxxxx/Library/Application Support/PaloAltoNetworks/GlobalProtect/PanPUAC_4e1b226270df84fb5dd14ab621b71cb.dat
04/15/2026 17:06:14:959 [Info ]: Failed to UnserializePortalPrelogonAuthCookie.
04/15/2026 17:06:14:959 [Info ]: Unserialized empty cookie for portal dc3-gp-p.tychon.io and pre-logon user.
04/15/2026 17:06:14:959 [Info ]: Logging into portal
04/15/2026 17:06:14:991 [Info ]: Auth Failed during login
04/15/2026 17:06:14:991 [Info ]: portal status is User authentication failed.
Any ideas on how to solve this?
