05-12-2026 07:14 AM
Hello @G.Pereira950193 ,
Greetings for the day.
Viewing Formats and Modes:
The Cases page (found under Cases & Issues → Cases) supports different display and behavior modes that may impact how much information is visible.
• Split View (Default): Uses a split-pane "mailbox" layout that highlights key details.
• Table View: Displays cases in a standard table format with customizable widgets summarizing the data. Switching to this view may help consolidate information.
• Legacy Mode: Administrators can enable this mode to use the previous experience for backward compatibility. However, the Default Mode was specifically designed for high-density data visualization and optimized column widths.
To toggle mode (Admin only):
Navigate to Configurations → General → Server Settings → Case display modes.
Note: There are currently no identified Jira issues (CRTX or XSUP) tracking a defect regarding the unused space in the query builder UI.
If you feel this has answered your query, please let us know by clicking like and on "mark this as a Solution".
Thanks & Regards,
S. Subashkar Sekar
