06-17-2026 05:45 AM
We are experiencing an issue where GlobalProtect is no longer able to retrieve information for Trend Micro Apex One Security Agent. As a result, our HIP Objects that rely on this product are no longer matching correctly, and we cannot enforce the related security policies.
Everything was working as expected until 17 June 2026, when the issue appeared without any known changes on our side.
As far as I understand, GlobalProtect relies on OPSWAT for antivirus and endpoint security product definitions. It appears that the OPSWAT definition currently available on our firewall may be older than the version of Trend Micro Apex One deployed in our environment.
Has anyone encountered a similar issue recently? If so, were you able to resolve it? Any recommendations or troubleshooting steps would be greatly appreciated.
Thank you.
