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Palo Alto 1420 - Invalid username or password.

L1 Bithead

Dear all,

 

We have face an issue recently with our Palo Alto  HA pair.

 

When we try to login with our 3 different admin accounts using web gui, ssh, and even consoel. it shows the same Invalid username or password I am more than sure that we have not changed the password at all.

 

The only recent change we have implemented was the CIS Device Hardening using this version (CIS_Palo_Alto_Firewall_11_Benchmark_v1.2.0) and was done around mid August.

 

And Now when we try to login all admin accounts shows Invalid username or password now I want to know if this is a bug or something related to device hardening, password expiry or what?
And how to fix it?
Is password recovery the only option for this?

 

Best Regards,

Shah.

 
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