09-05-2017 12:17 AM
Hi,
I am very new to Palo Alto and trying to active licence on new PA-850. the devices are already registered on support portal using serial key and authcode.
when i click Retrieve license keys from license server, z dialogbox opens and tells me retrieving licenses from Palo Alto Networks license server. Please wait... and then suddenly dialog box closes, nothing happens and i get following message in system logs.
"Connection to Update server: updates.paloaltonetworks.com completed successfully, initiated by 192.168.137.240"
i have tried both staticupdates.paloaltonetworks.com and updates.paloaltonetworks.com
i cant ping the FQDN but the DNS is ale to resolve it to IP.
Regards
