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Hi Farzana,

Try below command ignoring the domain.

show user user-ids match-user sophosupdate

and see if you can see any mapping.

For ignore user list the filename should be exactly ignore_user_list.txt.

Common issue which happens is the file usually gets created with ignore_user_list.txt.txt,

Untick below:

Under Tools>Folder Options > Hide extensions for known file types

Remove the extra .txt if it exists.

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