04-08-2012 07:38 PM
What conditions allow the GP coffig to be downloaded? I have the GP configured and am able to dowload the client. No cert error. I am using a single cert. Firewall is in 4.1.4 & GP is on 1.1.4.
Here is the error from the PANGP Service logs:
(T6460) 04/08/12 19:03:59:055 Info (2375): msgtype = user_credential
(T6460) 04/08/12 19:03:59:055 Debug(1924): ServerThread: ProcessServerUserCredential. Redirect to processServerPortal.
(T6460) 04/08/12 19:03:59:055 Debug(1668): ServerThread: ProcessServerPortal
(T6460) 04/08/12 19:03:59:055 Debug(1675): checkupdate tag exists with value no
(T6460) 04/08/12 19:03:59:055 Debug(1679): bCheckUpdate is false.
)(T6460) 04/08/12 19:03:59:055 Debug(1690): Reset network discover ready event.
(T6460) 04/08/12 19:03:59:055 Debug(1694): Logout gateways...
(T6460) 04/08/12 19:03:59:055 Debug(8725): StartThreads():
(T6460) 04/08/12 19:03:59:055 Debug(1724): pid of PanGPA is 5728, m_dwPanGpAgentPid is 5728
(T6460) 04/08/12 19:03:59:055 Debug(1737): gets user name domain1\user1.
(T6460) 04/08/12 19:03:59:055 Debug(9009): Set state to Retrieving configuration...
(T6460) 04/08/12 19:03:59:055 Debug(8613): ServerThread: ProcessServerPortal -- GetConfigFromPortal
(T6460) 04/08/12 19:03:59:055 Debug(5839): entering.
(T6460) 04/08/12 19:03:59:055 Debug(5897): SSO enable status is 0, user name is user1, domain name is domain1.
(T6460) 04/08/12 19:03:59:055 Debug(5900): reset user authentication status to true.
(T6460) 04/08/12 19:03:59:055 Debug(9529): open http session.
(T6460) 04/08/12 19:04:01:718 Debug(3401): CPanMSService::SetProxyForHost: fAutoDetect: 1 url: proxy: bypass:
url:https://https://vpn.pa.com/ returned proxystr:
(T6460) 04/08/12 19:04:01:719 Debug(9404): Pre-login...
(T6460) 04/08/12 19:04:01:719 Debug( 142): active session id is 1
(T6460) 04/08/12 19:04:01:731 Debug( 167): found process id 5728
(T6460) 04/08/12 19:04:01:732 Debug(4920): PrepareRequest...
(T6460) 04/08/12 19:04:01:732 Debug(4928): WinHttpOpenRequest...
(T6460) 04/08/12 19:04:01:732 Debug( 392): CPanHTTPSession::PostRequest: WinHttpSendRequest...
(T6460) 04/08/12 19:04:04:371 Error(4973): PostRequest failed with error code 12007.
(T6460) 04/08/12 19:04:04:371 Debug(9517): Failed to pre-login to the portal https://vpn.pa.com. Error 12007
(T6460) 04/08/12 19:04:04:371 Debug(9558): close WinHttp close handle.
(T6460) 04/08/12 19:04:04:372 Debug(5996): failed to get portal config from portal https://vpn.pa.com. Try to restore last portal config from file.
(T6460) 04/08/12 19:04:04:373 Debug( 49): CTranslate: dwSidLen is 24
(T6460) 04/08/12 19:04:04:373 Debug( 51): CTranslate: sid is S-1-5-21-3261640462-486741265-2394419994
(T6460) 04/08/12 19:04:04:373 Debug( 191): pan_read_text_from_file(): full path is C:\Users\user1\PanPortalCfg.dat
(T6460) 04/08/12 19:04:04:373 Debug( 198): pan_read_text_from_file(): full path in unicode is C:\Users\user1\PanPortalCfg.dat
(T6460) 04/08/12 19:04:04:373 Debug( 276): pan_read_text_from_file(): File does not exist. File: C:\Users\user1\PanPortalCfg.dat
(T6460) 04/08/12 19:04:04:373 Debug(6007): cannot restore last portal config from file C:\Users\user1\PanPortalCfg.dat.
(T6460) 04/08/12 19:04:04:373 Debug(6019): portal status is Invalid portal.
(T6460) 04/08/12 19:04:04:373 Debug(6020): returns 0.
(T6460) 04/08/12 19:04:04:373 Debug(8622): ServerThread: ProcessServerPortal -- return SendResponseToClient(socket, PAN_SERVER_PORTAL)
