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User not in Allow list

FarzanaMustafa
L4 Transporter

‎01-29-2019 10:14 PM

Hello,

 

We use SAML authentication profile. with PAN-OS 8.0.13 and GP 4.1.8.

 

Followed the document below but getting error: SAML SSO authentication failed for user. Reason: User is not in allowlist.

 

http://saml-doc.okta.com/SAML_Docs/How-to-Configure-SAML-2.0-for-Palo-Alto-Networks-GlobalProtect.ht...

 

We have verified our settings as per the guide below and if we set allow list to "All" then it works fine.

 

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClizCAC

 

Any suggestion what we can check further?

 

 

 

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