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Turns out our Panorama had too many licenses assigned to it... namely the Threat Prevention, GlobalProtect Gateway and Autofocus licenses. This causes the Panorama to try to download the app/threat content package that firewalls use instead of just the apps package that Panorama uses. You can manually download the apps from the customer service portal and upload to the Panorama as a workaround in the meantime. 

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Working with Palo Alto Networks products since 2015
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