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When I try to follow the article about support cases I get stuck on step 2 / 3

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClNSCA0

I can see one of my firewalls and his serial, but I can't click on it.

How can I solve it?

I also tryed the support on the phone but I can't get to speak to anyone.

Kindest Regards

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