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Device Certificate - Where to find OTP?

L4 Transporter

Under Device -> Setup -> Management -> Device Certificate, I am unable to fetch the device certificate.

 

A message box says get your one-time-password from the Customer Support Portal and enter it below.  I tried my 2-factor OTP that I use to login to the support portal, but that doesn't work.  How do I generate the OTP to get the device certificate?

 

I get the error: Failed to fetch device certificate.OTP is not valid

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