09-19-2020 05:35 AM - edited 09-19-2020 05:38 AM
Hi,
I just did check that on my end. When I initiated a content update. (HA setup in my case)
> request content upgrade download latest sync-to-peer yes
Download job enqueued with jobid 1459
Enqueued Dequeued ID PositionInQ Type Status Result Completed
------------------------------------------------------------------------------------------------------------------------------------------
2020/09/19 14:25:36 14:25:36 1459 Downld FIN OK 14:25:38
First I checked the licences:
> request license info
> request license fetch
If this shows correctly but still doenst work you can disable and reenable the licence:
> request license deactivate key features Threat_Prevention_xx_xx_xx_xxxxxx.key
> request license fetch
Also check if you find something here.
> less mp-log upgradelog_err_content
And check the backend again (palo alto support server) if the licence show up correctly.
Another workaround could be to download the licence.key and manual upload it to the firewall. This process could be tricky sometimes.
Hope that helps.
