The firewall is running 9.1.4 (5250). The mgmt interface does not have general internet access so service routes have been configured for the following to use the external interface (internet connected):
DNS
EDL
NTP
Palo Alto Networks Services
URL Updates
Policy is created to allow outbound traffic to the internet sourced from the external IP (NAT in place as well).
NTP is working
NTP state:
NTP synched to 1.us.pool.ntp.org
NTP server: 0.us.pool.ntp.org
status: available
reachable: yes
authentication-type: none
NTP server: 1.us.pool.ntp.org
status: synched
reachable: yes
authentication-type: none
Support check is good
Contact Us
https://www.paloaltonetworks.com/company/contact-us.html
Support Home
https://www.paloaltonetworks.com/support/tabs/overview.html
Manage Cases
https://support.paloaltonetworks.com/pa-portal/index.php?option=com_pan&task=viewcases&Itemid=100
Click the contact link at right.
May 30, 2021
Premium
24 x 7 phone support; advanced replacement hardware service
but URL DB is not being updated
PAN-DB URL Filtering
License : valid
Cloud connection : not connected
URL database version - device : 0000.00.00.000
URL protocol version - device : pan/0.0.2
